BullDawg Refund Policy

Last Updated: March 29, 2026

This Refund Policy describes how BullDawg currently handles cancellations, refunds, no-shows, and related payment outcomes for sessions booked through the Platform.

If there is a conflict between this policy and a shorter in-app message or promotional statement, this policy controls.

1. General Rules

• If a session was never paid, there is no refund to issue.
• If payment was captured, refund handling depends on who canceled, when the cancellation occurred, the session status, and whether trainer payout processing has already started.
• Refund timing after approval depends on payment-provider and bank processing times.

2. Guardian Cancellation More Than 24 Hours Before the Session

If a guardian cancels a paid session more than 24 hours before the scheduled start time, BullDawg currently processes a refund of the paid session amount excluding the BullDawg platform fee, so long as trainer payout processing has not already started.

Stated differently:

• the trainer-session amount is generally refundable in this situation;
• the BullDawg platform fee is generally non-refundable; and
• if payout processing has already started, manual support may be required and an automatic refund may no longer be available.

3. Guardian Cancellation Within 24 Hours of the Session

If a guardian cancels within 24 hours of the scheduled start time, BullDawg does not currently provide an automatic refund.

In that situation:

• the session may be treated as a late cancellation;
• the trainer may choose to issue a discretionary partial refund through BullDawg where available; and
• the BullDawg platform fee is generally non-refundable.

BullDawg does not currently guarantee a 50% refund for cancellations inside 24 hours.

4. Trainer Cancellation

If a trainer cancels a paid session and trainer payout processing has not already started, BullDawg currently processes a full refund of the amount paid for the session, including the BullDawg platform fee.

If payout processing has already started, support handling may be required.

5. Waitlists and Unpaid Requests

Joining a waitlist or holding an approved but unpaid session does not by itself create a paid refund entitlement. If no payment was captured, there is nothing to refund.

6. Trainer No-Show Reports

If a guardian believes a trainer did not appear, the guardian must report the no-show through the Platform during the report window BullDawg makes available. BullDawg currently allows no-show reporting from the scheduled session start time until 2 hours after the scheduled start time.

Trainer no-show reports do not automatically trigger an immediate refund. Instead, the session may enter dispute review, and BullDawg may investigate before deciding refund, payout, reversal, or other enforcement outcomes.

7. Guardian No-Show or Missed Session

If a guardian or participant does not attend a session and no discretionary refund is granted, BullDawg may still treat the session as payable to the trainer under the Platform's timing and payout rules.

BullDawg does not currently guarantee a refund for guardian no-show or missed-session situations.

8. Chargebacks and Payment Disputes

If a user files a chargeback or payment dispute with a bank or card issuer, BullDawg may investigate, contest the dispute, submit records, delay payouts, reverse funds where permitted, or take related account action consistent with Platform rules and provider requirements.

9. Provider Timing

Even after a refund is initiated, the time for funds to appear depends on Stripe, card networks, and the user's financial institution. BullDawg does not control those external timelines.

10. Contact

Questions about refunds may be sent to amrieger@bullware.solutions.